We do not provide any cash refunds for the return unless it is any mistake from our side such as sending wrong or damaged item. The items can only be exchanged for a similar value item.
RETURNS AND EXCHANGE
We accept exchange or returns within 7 days of receipt and the item(s) should be:
- Absolutely brand-new condition.
- Have no signs of wear, damages, stains, ripped seams, wholes, fabric deformation, etc.
- Have all original tags and labels on.
Please be advised, that all returned items will go through our internal quality control checkup. In case the garment does not meet the requirements above, the refund will not be issued/exchange will not be processed.
If you do not have your purchase receipt, return/exchange will not be possible.
The Management reserves the right to amend this policy without prior notice.
You can return items that were originally part of the promotion, but you will lose the promotional discount. For example, if the item you are returning is part of a “buy two, get one free” deal, your refund will be adjusted against the retail per-piece rate of the products you choose to keep after the return.
Please note that the cost of return/exchange will be borne by the customer if the reason for return is other than what is mentioned below.
- Defective/faulty items
- Wrong item delivered
The customer will have to pay for the return shipping costs and it is nonrefundable. The customer can use any courier service operating to Dubai for returns.
The perception of colors may vary from display to display. Therefore, colors of the final product may be slightly different than the image colors.
Due to a tight production schedule orders can be canceled if a cancellation request is submitted within 2 hours of the purchase time. Any cancellation request submitted over 2 hours from when an order is placed is going to be denied.
Garments that were worn and/or damaged/stained, garments with no original tags are not returnable or exchangeable.
WE DO NOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS.
All customized garments are not returnable or exchangeable.
Refunds will be done only through the original mode of payment. In any case of refund, shipping & handling fees are non-refundable. Please allow for 45 days for refund transfer to be completed.